Effective Date: September 12, 2025
Alexander’s Meals (“Alexander’s Meals,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, place orders, or sign up for our email and SMS (text message) updates.
Information We Collect
We may collect:
- Contact details (name, email address, phone number)
- Order details (items purchased, delivery/pickup info)
- Communication preferences (email/SMS opt-ins)
- Basic technical info (IP address, device/browser details, pages visited) via cookies or similar technologies
How We Use Your Information
We use your information to:
- Send weekly menu announcements, updates, and promotions via email or SMS
- Provide pickup and delivery reminders and service messages
- Process and fulfill orders and respond to support requests
- Improve our products, services, and website experience
- Maintain security, prevent fraud, and comply with legal obligations
SMS & Email Communications
By opting in, you agree to receive recurring emails and/or SMS messages from Alexander’s Meals. Message frequency may vary. Standard message and data rates may apply.
- Email opt-out: Click “Unsubscribe” in any email.
- SMS opt-out: Reply STOP to cancel. For help, reply HELP.
Opting out of marketing messages will not affect receipt of transactional messages related to orders, deliveries, or account issues.
Legal Basis (where applicable)
We process personal data based on your consent, our legitimate interests (e.g., marketing to existing customers, improving services), and to perform a contract (e.g., fulfilling orders).
Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers (e.g., email/SMS platforms, payment processors, delivery partners, hosting providers) solely to operate our services. These providers must safeguard your information and use it only as directed by us. We may also disclose information if required by law or to protect our rights and users.
Cookies & Tracking
We may use cookies and similar technologies to operate the site, remember preferences, measure performance, and run promotions. You can adjust your browser settings to refuse some or all cookies; certain site features may not function properly without them.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.
Data Retention
We retain personal information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements.
Your Privacy Choices & Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request corrections or deletion
- Withdraw consent to marketing communications at any time
- Object to or restrict certain processing
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. Material changes may also be communicated via email or site notice.
Contact Us
If you have questions or requests regarding this Privacy Policy or your information, contact us at:
Alexander’s Meals
Email: info@alexandersmeals.com
Address: 535 S Clark Street, New Orleans, LA